Shipping policy

Made to order

Every Ardoria item is printed or embroidered just for you after you order. Our production partner makes it at the facility closest to you, in the US, UK or Europe. This means less waste and faster delivery.

Processing time

Orders take 2–7 business days to produce before they ship. In December, production can take a few extra days because of the holiday rush.

Delivery time (after shipping)

  • United States: 3–7 business days
  • UK and EU: 2–7 business days
  • Canada, Australia and the rest of the world: 5–15 business days

Shipping costs

Shipping is calculated at checkout based on your location and items. Orders with 2 or more items ship free.

Christmas deadlines

  • US: order by 8 December
  • UK, EU, Canada and Australia: order by 1 December
  • Personalized jerseys: order by 6 December

Running late? Our digital gift card is delivered instantly by email.

Tracking

When your order ships, we'll email you a tracking link. If your items are made at different facilities, they may arrive in separate packages.

Customs and duties

Orders shipped across borders may be charged import duties or taxes by your country. These charges are set by local customs and are paid by the recipient.

Address issues

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once you confirm the right address, but the new shipping cost is on you.

Damaged, misprinted or wrong items

If your item arrives damaged, misprinted or wrong, email support@ardoria.shop within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement.

Delayed packages

If your tracking hasn't updated for 10 business days, email us with your order number and we'll look into it with the carrier.

Packages marked as delivered

Once the carrier marks a package as delivered to the address you gave at checkout, we're not responsible for it being lost or stolen, and we can't replace or refund it. If you can't find it, please check with neighbours, your building's mailroom or reception, and the carrier. We're happy to share the tracking details to help with a claim.